Glossary

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  1. Glossary

Biodiesel: Synthetic liquid biofuel obtained from natural lipids such as vegetable oils or animal fats.

Bimodal vehicle: Hybrid Vehicle combining an electric engine and a diesel engine.

Call-center: Also known as a Customer Service Centre, this is the department of a company where telephone calls from Customers are answered and processed.

CAMM: Computer Aided Maintenance Management Software applied to the maintenance of water facilities

CDW: Construction and Demolition Waste. This includes hazardous waste, non-hazardous waste and non-hazardous inert waste.

Child Labour: Any systematic economic activity, whether paid or not, carried out by children under the age of 14 who are forced by people or circumstances to meet their own needs or those of their family, which impedes their full physical, mental and intellectual development.

CNG: Compressed natural gas.

Composting: Biological aerobic process, in which microorganisms act on rapidly biodegradable material (plant remains, animal excrement and urban waste), to produce compost.

Corporate Responsibility: This is the voluntary integration of the economic, ethical, social, occupational, environmental and human rights aspects in commercial operations and in relations with interest groups.

Environmental impact: Any change to the environment, whether beneficial or adverse, as a result, wholly or in part, of the activities, products and services of an organisation.

Focus group: A group of people belonging to the same target market, interviewed by a moderator as part of a market research scenario.

FREE System: Centralised system for rotation parking. Consisting of control equipment which lists free parking places in real time and on theinternet.

FSC: Forest Stewardship Council. The only certification system to receive the recognition of a large number of institutions, companies and ecological and socially responsible organisations on a global scale. Wood based products bearing the FSC certificate have been extracted and processed in accordance with ecological, sustainable, socially fair and responsible criteria.

GIS Platform: Geographic Information Systems

GPS: Global Positioning System.

Greenhouse gases: Contaminating gases released into the atmosphere as a result of the incineration of fossil fuels and other resources, which worsen the greenhouse effect (effect recognised as the principal cause of global climate change). These gases include CO2, CH4, N2O, HFCs, PFCs, SF6 and other CO2 equivalents. They are controlled under the Kyoto Protocol.

Handling: activities involving the handling of luggage and goods in ports and airports.

IATA: International Air Transport Association. Instrument for co-operation between airlines, promoting safety, reliability, trust and economy in air transport to the benefit of consumers around the world.

IDAM: Seawater Desalination Installation

IMADE: Madrid Institute of Development Service Network for the Development and Creation of Businesses.

Intranet: Network of computers within a private, business or educational Local Area Network (LAN), which provides Internet tools.

Investment in the Community:

  • One-off donations: Projects carried out on the basis of an external one-off request.
  • Social investment: Stable medium-term projects that form part of the company's corporate responsibility strategy.
  • Business-linked initiatives: Donations to projects that form part of the company's commercial strategy and that have a direct return on image.


ISPA: Instrument for Structural Policies for Pre-Accession. Financial instrument for environmental projects that enable the application of European directives requiring major investment.

ISO Standard: Regulation established by the International Standard Organisation.

LNG: Liquefied Natural Gas.

Occupational disease. In Spanish law, an occupational disease is understood as one that is not a workplace accident or a professional disease.

ORA: Parking Regulations Ordinance.

PFI: Private Finance Initiative.

PPP: Public Private Partnership. Co-operation between the public authorities and private businesses to guarantee the financing, construction, renewal, management or maintenance of an infrastructure or the provision of a service.

Purchasing management:

  • Purchasing specifications: Purchasing document containing information describing the product or service contracted and the requirements demanded from it.
  • Centrally managed purchases: Those corresponding to products or services included in the list approved by the Department and published in a circular, which must be purchased via the Procurement Department, which makes the decision concerning allocation.
  • Jointly managed purchases: Those corresponding to products or services included in the list approved by the Department and published in a circular, which must be purchased via the Procurement Department, which makes the decision concerning allocation jointly with the business Line.
  • Decentrally managed purchases: Those not included in the two groups above. The purchase of these products is the responsibility of the Site Manager, with help available from the Procurement Department at the request of the Site Manager.  


R&D&I: Research, Development and Innovation.

  • Research:
  • Development: Consists of applying the results of research or any other type of scientific knowledge for the manufacture of new materials or products, the design of new production processes or systems or the substantial technological improvement of existing materials, products, processes or systems.
  • Innovation: Is the activity whose result is a technological advance in the obtaining of new products or production processes and substantial improvements to existing ones


Reputation: Prestige or esteem in which someone or something is held.

Roadshow: Group of presentations to investors and analysts in different geographical locations or countries by company representatives.

Stakeholders: Stakeholders are defined as those individuals or groups:
a) who can reasonably expect to be significantly affected by the activities, products and/or services of the organisation; or
b) whose actions might reasonably be expected to affect the capacity of an organisation to successfully implement its strategies and achieve its objectives.

Structural personnel: Workers employed under a contract by Grupo Ferrovial companies.

Suggestion box:

  • Complaint: This is a document informing the competent authority that a crime or offence has been committed.
  • Comment: Is a judgement, opinion, mention or consideration that is made, verbally or in writing, about someone or something.


Supplier: Natural or legal person who provides products or services (sub-contractor) which must meet certain quality specifications and fixed requirements.

Sustainable development: This term was first used in 1987 (Brundtland Report). . According to the Rio Declaration on Environment and Development (1992), this is development which meets the needs of present generations without compromising the ability of future generations to meet their own needs.

TEA-21: Transportation Equity Act for the 21st Century

Third Sector: The sector made up of nonprofit-making organisations, for charitable and altruistic purposes, such as foundations, associations and non-governmental organisations (NGOs)

UNE Standard: Regulation established by AENOR.

Water treatment plants:

  • EDAR: Waste Water Treatment Plant.
  • ERAR: Waste Water Regeneration Plant.
  • ETAP: Drinking Water Treatment Plant.


Web:
Information server on the Internet (www). It is also used to define the world of web site on the Internet as a whole.